Get help through the contact form
Clients can reach us through the enquiry form on our contact page for support with orders, changes, stock levels or brew questions. This keeps requests in one place and helps us route each one to the right person, whether it is Jason for subscriptions or Liam for wholesale planning.
We handle support for homes and businesses across Cape Town, Johannesburg, Pretoria, Durban and Gqeberha. If your team is working through load-shedding or you are planning service for busy trading hours, tell us what is happening on site so we can reply with practical next steps.
Subscription changes and delivery queries
Subscriptions can be adjusted if your household, office or venue needs more coffee, less coffee or a different roast profile. We also help with pauses, address updates and delivery timing for clients moving between suburbs or managing holiday schedules.
- Change your delivery frequency
- Update your grind preference
- Pause a subscription for leave or shutdowns
- Switch between single-origin options when availability changes
If you need coffee to land before Monday meetings or ahead of a busy weekend service, let us know early so we can plan properly. A small change made in time saves a lot of back and forth later.
Brew setup for home and office
Good coffee depends on more than beans. We assist with brew station setup, grind calibration and coffee menu planning for homes, offices, meeting rooms and hospitality counters. If the cup tastes thin, bitter or uneven, the issue is often the grind, water temperature or ratio and not the coffee itself.
Our team can help you set a practical routine for the equipment you already use, with advice suited to coastal humidity in Cape Town or the drier air inland. If your office is brewing for a team of 6 or 60, we will help you set the right workflow without overcomplicating it.
Stock planning for busy service days
For offices, cafés and guest areas, stock forecasting is a useful way to avoid running short during peak weeks, month end rushes or special events. We support clients with seasonal coffee rotation too, so your offering stays fresh and suited to the time of year.
- Estimate monthly coffee usage
- Plan for staff growth or seasonal spikes
- Keep backup stock for high-traffic days
- Rotate beans for variety across the year
This is especially useful for hospitality coffee service and wellness room coffee where consistency matters every day. You do not want an empty canister when the room is full and the kettle is already on.
Training for teams and hospitality staff
We provide brew training for teams that need practical coffee knowledge rather than theory. That includes making espresso, filter coffee, setting a grinder, cleaning a machine between shifts and keeping cups consistent for guests or staff.
Naledi supports clients who need simple, repeatable training that fits into real operations. For hospitality teams, we can also guide coffee menu planning so the drinks offered match the pace of service and the equipment on hand. A short session can make a real difference to waste, speed and cup quality.
Wholesale, service and event support
Wholesale clients, venues and event planners can contact us for supply planning, hospitality coffee service and event coffee planning. Liam coordinates orders and delivery timing for businesses that need steady supply across Southern Suburbs, Atlantic Seaboard and further afield.
We also support meeting room coffee and wellness room coffee where presentation and reliability matter. If you are planning a launch, staff function or client event, include the date, guest count and service style in your enquiry so we can advise properly. Michael oversees the business direction and the team works closely to keep things moving smoothly, even when schedules shift at short notice.
- Wholesale supply for offices and venues
- Event coffee planning for launches and functions
- Meeting room and wellness room coffee setups
- Seasonal rotation for menu and service changes