1. Using this website properly
This website is provided for customers, hospitality buyers and trade clients who want to learn about our coffee supply, subscriptions and related services. You may browse the site, submit an enquiry through the contact form and place orders or requests only where those functions are made available.
You must not misuse the site or use it in a way that interferes with its operation, security or availability. This includes attempting unauthorised access, introducing harmful code, scraping content, or using the site for unlawful, misleading or commercial activities that compete with or harm A Cup Of.
- Use accurate information when submitting an enquiry or order request.
- Do not impersonate another person or business.
- Do not interfere with the website, forms or customer records.
- Do not use the site in breach of any law or regulation.
2. Products, subscriptions and service requests
Our coffee, subscriptions and related services are offered subject to availability, seasonal supply and operational capacity. We roast single-origin coffee in Woodstock, Cape Town and deliver across South Africa, including Cape Town, Johannesburg, Pretoria, Durban and Gqeberha. Roasts, grind settings, delivery timing and service availability may vary by region, order volume and stock on hand.
Where a subscription or service is requested, the final scope will depend on confirmation from our team. This may include coffee supply, brew station setup, grind calibration, brew training, coffee menu planning, subscription management, stock forecasting, hospitality coffee service, meeting room coffee, seasonal coffee rotation, wellness room coffee and event coffee planning.
- We may refuse or adjust an order where stock, delivery or operational limits apply.
- Subscription changes must be made with reasonable notice before the next dispatch date.
- All service requests are subject to confirmation and practical site requirements.
3. Pricing, payment and delivery
Prices shown or communicated through the website are in Rand and may change without notice, unless a confirmed order says otherwise. Delivery fees, setup fees and any recurring charges for subscriptions or services will be communicated during the order process or in a written quote. Payment must be made using the methods accepted at the time of purchase.
Delivery times are estimates only and can be affected by stock levels, courier delays, public holidays, load-shedding, weather and access restrictions at delivery sites. Where a location has specific access or municipal requirements, you are responsible for making the necessary arrangements and for ensuring that goods can be received safely.
- Invoices must be settled by the stated due date.
- Risk in delivered goods passes on delivery to the address supplied.
- If a delivery is delayed due to inaccurate information, re-delivery costs may apply.
4. Content, intellectual property and permitted use
All text, images, product descriptions, service descriptions, logos, trade names and layout on this website are protected and remain the property of A Cup Of or its licensors. You may view and print pages for your own internal use, but you may not copy, reproduce, publish, adapt or distribute website material without prior written permission.
Any coffee guides, brew notes, menu suggestions or educational material provided on the site are for general guidance only. They do not replace professional advice for food safety, equipment maintenance or workplace compliance. We may update, remove or revise content at any time without notice.
- Do not reuse our content for resale, advertising or training materials.
- Do not remove copyright or ownership notices.
- Permission, where granted, must be in writing and may be withdrawn at any time.
5. Liability, service limits and customer responsibilities
We take reasonable care to keep the website accurate and operational, but we do not guarantee that it will always be available, error-free or uninterrupted. To the fullest extent allowed by law, A Cup Of and Astros Marketing (Pty) Ltd are not liable for losses caused by circumstances outside our reasonable control, including courier delays, supply interruptions, equipment failure, power cuts or inaccurate information supplied by a customer.
You remain responsible for the safe storage, handling and preparation of coffee after delivery, as well as for the condition of any equipment used in brewing or hospitality service. If a workplace, office or venue requires specific compliance steps, such as access control, waste handling or water supply checks, those matters must be arranged by the customer before service begins.
- We are not responsible for indirect or consequential losses.
- Any claim must be raised within a reasonable time after the issue arises.
- Nothing in these terms limits liability that cannot lawfully be excluded.
6. Governing law, updates and contact route
These terms are governed by the laws of the Republic of South Africa. Any dispute relating to the website, an order or a service request will be handled under South African law and, where necessary, through the appropriate legal process. If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue to apply.
We may revise these terms from time to time to reflect changes in our services, legal requirements or operating practices. The current version published on this website will apply from the date it is posted. If you need to raise a query about these terms, please use the enquiry form on our contact page and include your order reference or relevant details.
- Continued use of the site means you accept the updated terms.
- It is your responsibility to check this page for changes.
- Questions should be submitted through the contact form only.